Knowledge Base
App guidance for riders
Find answers for using the app.
Search or browse by category for step-by-step guidance on training, competition, horse health, devices, memberships and support.
Getting Started
Account setup, horses, Home and first training steps.
Getting Started
Creating your account and verifying your email
Create an account, then use the verification email if prompted.
Read articleGetting Started
Signing in with a password or magic link
Use your password or request a magic link from the sign-in screen.
Read articleGetting Started
Adding your first horse
Add a horse so Home, training and records can build around them.
Read articleGetting Started
Selecting your active horse
Choose the horse Home should focus on first.
Read articleGetting Started
Understanding the Home screen
Home shows the current horse, the week ahead and useful actions.
Read articleGetting Started
Logging your first training session
Record a simple schooling note to start building history.
Read articleTraining
Logging sessions, ride recording, Weekly Hub and coaching.
Training
Logging a training session
Save schooling, lesson or hack details against the right horse.
Read articleTraining
Recording a ride
Start ride tracking before you ride, then save the ride summary.
Read articleTraining
Using the Weekly Hub
Plan the week, review focus areas and keep training realistic.
Read articleTraining
Viewing training history and analytics
Review saved sessions and trends once you have enough data.
Read articleTraining
Remote lessons and lesson recordings
Use lesson records to keep coach notes and recordings together.
Read articleTraining
Requesting coach feedback
Send a specific ride, result, recording or question for review.
Read articleCompetition
Planner, results, ScoreLens and readiness guidance.
Competition
Using the Competition Planner
Plan competition dates, timings and preparation items.
Read articleCompetition
Recording competition results
Save scores and notes so progress can be reviewed over time.
Read articleCompetition
Understanding ScoreLens
Use score analysis to review strengths and weaker areas.
Read articleCompetition
Competition readiness guidance
Check practical preparation gaps before an outing.
Read articleHorse Health
Care records, providers, medication notes and documents.
Horse Health
Using the Health Hub
Keep appointments, care records, medication and documents together.
Read articleHorse Health
Adding appointments and providers
Record vets, farriers, physios and upcoming care appointments.
Read articleHorse Health
Medication records and safety guidance
Keep medication notes visible and check competition risks separately.
Read articleHorse Health
Care notes, documents and weight tracking
Store practical care notes and supporting records against the horse.
Read articleRider Performance & Safety
Health setup, EquiGuardian and Privacy Lock.
Rider Performance & Safety
Using Rider Performance
Review rider fitness and readiness information in one place.
Read articleRider Performance & Safety
Apple Health and Health Connect setup
Connect supported health sources and refresh diagnostics if data is missing.
Read articleRider Performance & Safety
Using EquiGuardian
Set up rider safety contacts and live ride safety features.
Read articleRider Performance & Safety
Privacy Lock and biometric security
Protect app access with Face ID, Touch ID or device security.
Read articleDevices & Notifications
Apple Watch, sync, notifications and widgets.
Devices & Notifications
Using The Dressage Coach on Apple Watch
Use Apple Watch for supported ride tracking workflows.
Read articleDevices & Notifications
Troubleshooting Apple Watch ride sync
Check common reasons a watch ride has not arrived yet.
Read articleDevices & Notifications
Notification settings
Choose which reminders, coaching updates and alerts you receive.
Read articleDevices & Notifications
Home Screen widgets
Preview widget setup and choose supported widget preferences.
Read articleMembership & Account
Plans, subscriptions, purchase restore and account access.
Membership & Account
Understanding membership plans
View your current plan and available membership options.
Read articleMembership & Account
Managing an Apple subscription
Manage App Store subscriptions from your Apple ID settings.
Read articleMembership & Account
Managing a Google Play subscription
Manage Play Store subscriptions from your Google account.
Read articleMembership & Account
Managing a website subscription
Website membership management is not currently available in the app.
Read articleMembership & Account
Restoring purchases
Refresh membership access after buying or reinstalling.
Read articleMembership & Account
Changing email or password
Update login details from More.
Read articleMembership & Account
Signing out
Sign out from the bottom of More.
Read articleTroubleshooting & Support
Common sync, ride, notification and support issues.
Troubleshooting & Support
Ride did not save or sync
Check whether the ride was finished and saved before reporting it.
Read articleTroubleshooting & Support
Apple Watch ride did not appear
Try basic sync steps, then contact Support with ride details.
Read articleTroubleshooting & Support
Notifications are not arriving
Check app preferences and device notification permissions.
Read articleTroubleshooting & Support
Contacting support
Use Support Centre when the Help Centre does not resolve the issue.
Read articleTroubleshooting & Support
Sending feedback or reporting a bug
Report app problems through Support Centre with clear reproduction steps.
Read articleStill need help?
Submit a Support Request
If the Knowledge Base does not solve your issue, send us the details and our support team will review your request.
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