Troubleshooting & Support

Ride did not save or sync

Check whether the ride was finished and saved before reporting it.

In the app: Training Hub -> History, then More -> Support Centre if missing

Check Training History for the horse and date you expected.

If the ride was recorded on Apple Watch, also follow the Apple Watch sync steps.

If it is still missing, contact Support with the horse, ride date, device and approximate time.

Training

Start ride tracking before you ride, then save the ride summary.

Troubleshooting & Support

Try basic sync steps, then contact Support with ride details.

Still need help?

Submit a Support Request

If the Knowledge Base does not solve your issue, send us the details and our support team will review your request.